Privacy Policy

Data controller

The data controller is Clerkenwell Timber Repair, based at 15 Clerkenwell Close, London, EC1R 0AA. You can contact our data lead by writing to our workshop address or sending an email via our website contact form.

Legal framework

We handle your information in line with UK GDPR and the Data Protection Act 2018 alongside regional statutes governing United Kingdom. Where our text contradicts statutory law, the statute governs.

Data collected through the request form and by phone

When you complete our quote form or call us, we collect your full name, contact telephone number, email address, property postcode, and any descriptions or photos of your furniture that you submit.

Purposes and legal basis

We process this data solely to prepare repair quotes, schedule site visits, complete the timber restoration and issue completion invoices. The legal basis is the performance of a service contract or taking steps at your request prior to entering into a contract.

Storage period

Client contact details and invoices are retained for seven years to comply with United Kingdom tax accounting laws. Submitted photographs of furniture that do not lead to a booking are deleted within six months.

Sharing with staff and subcontractors

Your information is shared only with our workshop carpenters and drivers who carry out the work or deliver the furniture. We never sell, rent or share your details with marketing companies or third-party mailing lists.

Your rights and how to exercise them

Under UK data protection law, you have the right to request a copy of the data we hold on you, request corrections to inaccurate entries, or ask for deletion of your records where tax law permits. To exercise your rights, write to our workshop at 15 Clerkenwell Close.

Questions about this policy

Write to [email protected] or phone +44 20 7609 0597 during Mon-Fri 07:45-16:00, Sat 09:00-12:45, break 12:30-13:30. We reply to each inquiry within one business day.

Merchant

Clerkenwell Timber Repair Ltd.

Registered address

15 Clerkenwell Close, London, EC1R 0AA, United Kingdom

Email

[email protected]

Phone

+44 20 7609 0597

Working hours

Mon-Fri 07:45-16:00, Sat 09:00-12:45, break 12:30-13:30

Registration

Company No. 17954972